Terms & Conditions

Reschedules: Players may reschedule their booking up until 24 hours prior to their game start time. If players need to reschedule within 24 hours of their game start time they will need to pay a rescheduling fee of $60 if they have already paid in full. If customer's have only paid a deposit of $60, and wish to reschedule within 24 hours of their event start time, they forfeit their deposit and must make a new booking. If you have rescheduled within 24 hours and paid the fee, you will not be able to cancel at a later date in return for a credit. 

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Refunds/Cancellations: We do not give out cash refunds once the booking is confirmed. We will provide a credit for the full amount paid if you are cancelling at least 24 hours prior to your event time.  If you need to cancel any part of your booking within 24 hours of the event time, we will only provide credits for amounts above the minimum deposit of $60 per game. 

 

Lateness: If you are running more than 15 minutes late for your session the Game Master has the right to shorten or cancel your game. This may be necessary to avoid the next session being affected or the employee exceeding their rostered hours. Compensation will not be provided for late starts.

 

No Shows: If you or some players do not show up to the booking you forfeit the $60 deposit paid per game. We will provide a credit for any amounts paid over the deposit amount of $60 per game. You can change your player numbers up until the time of the event if you have booked 1 game. If you have booked multiple games then you have until 24 hours prior to the event to drop a game without forfeiting the deposit for that game.

 

Breakages: By agreeing to play one of our rooms you are accepting responsibility for your behaviour during the game. Any breakages or failure to follow the Game Masters instructions may result in your being asked to leave the premises early and provide monetary compensation for excessive breakage.

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